ORDER and RETURN POLICIES

  1. What is your return policy?
  2. Can I return digital downloads?
  3. Can I receive a refund?
  4. Can I cancel my order?
  1. What is your return policy?
    Unless otherwise noted, Packaged Goods may be returned within 30 days of shipment for a full refund, less shipping and handling charges.
  2. Can I return digital downloads?
    No.  Products that have been delivered in electronic-only format (sound files, digital ebooks, et. al.) may not be returned.  All sales for digital-only products are final and non-refundable.
  3. Can I receive a refund?

    Yes.  You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned) or (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned). All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.

    In order to receive a refund for a returned item, you must first email returns@neurohypnoticscience.com explaining that you would like to make a return, including the reason for return, and a request for a Return Authorization Number.  Your request will be reviewed and, excluding cases of fraudulent claims, a Return Authorization Number will be issued to you in a return email, along with the address to which you should send the your return.

    Returned items should be shipped via FedEx or the USPS and be assigned a tracking number.  We also recommend that the item be insured against loss.

  4. Can I cancel my order?
    No.  Due to several factors, canceling an order you’ve already submitted is not possible. Due to the high demand for our products and the short time between when you place your order and when we ship it, we cannot accept cancellations.  You can return an item once you have received it, as per our return policy, but you will be liable for all shipping and handling charges.